FAQ

When you register yоur DRAG bicycle in www.dragbicycles.com, you can use the benefits of DRAG Bicycles Warranty rules. In the Warranty rules you will find all the relevant information.

To fully benefit from the support that DRAG offers, register your product in 14 days at www.dragbicycles.com/register-product

You may send all your inquiries and proposals to the following email address: info@velomania-bg.com. Please add information for feedback – name, address, phone, email.

Please see our warranty here.

The warranty applies only to the first owner of the bicycle and cannot be transferred to another person. For more information, please see our Warranty policy.

Only bikes purchased from authorized dealers, in possession of an original warranty card and registered on www.dragbicycles.com have the right to warranty services.

Warranty services on DRAG bicycles are provided:

In Bulgaria – in DragZone stores and only in service areas of authorized dealers from which the bike has been purchased
Abroad – in DragZone Romania store and only in service areas of authorized dealers from which the bike has been purchased

“3rd party” components (e.g. SRAM or Shimano) are warrantied directly by that manufacturer. Separate warranty information for these parts should have been included with your bike when you purchased it. Contact your nearest Authorized Retailer for assistance.

Before buying your bicycle you must find the right bike size. The right bike size depends on the bike model, flexibility and the following personal measurements: inseam, trunk, forearm, arm, thigh, lower leg, total height. We do not currently offer an online bike size calculator. We advise you purchase your DRAG bike from our DragZone stores or authorized dealers where our specialists have the expertise and experience in choosing the right frame size that fits you properly.

Current standards for wheel size of mountain bikes are 26”, 27.5”, 29”. The size 26″ is less common in new bikes. Each of these types has advantages and disadvantages. The higher the rider is, the more comfortable he/she will be with the big wheels. For cyclists with180 cm height 29” bikes are the best choice for most types of riding. 29-inch bicycles are also preferred from cross-country riders, regardless of their height. They provide the lightest bike more stability in downhill, good speed on the ground.

On the other hand, in some situations the big wheels are not that maneuverable, they appear more difficult to accelerate. In disciplines such as enduro, downhill and freeride most suitable bikes are 26” or 27.5”.

Visit your local DragZone store or our authorized DRAG dealers or send the following information to support@dragbicycles.com:

Yes, you can repair your DRAG bike in our DragZone service areas. Each DragZone store has professional service area. Find your DragZone store and service area here.

Visit our DragZone service area. Our mechanics will diagnose your bike and give you more information. Find DragZone service areas here.

Find a DRAG Dealer in your region with the dealer map on our website. See dealer map here.

Visit our test centers in DragZone stores in Bulgaria and Romania.

Test events are taking place in Bulgaria. Follow us on www.dragbicycles.com and see more information for upcoming test events.

You can buy DRAG bike online. Visit our online store: https://dragzone.bg

Please send your request here: info@velomania-bg.com

You can find your bike’s serial number on the bottom bracket.

DRAG Bicycles are designed and assembled in Bulgaria.

The rider weight is limited to:

up to 150 kg for hardtail aluminium and steel frames
up to 130 kg for road bikes
up to 100 kg for carbon fiber and full suspension frames

Visit our DragZone store, authorized dealer or send email to support@dragbicycles.com, specifying what spare parts you need.

Which material you choose depends on many factors—your style of riding, your weight, your sense of adventure.

Aluminum

Aluminum is widely used on today’s bikes. It is light, strong and stiff. It gives a solid ride for climbing, or lively handling in tight situations. It is heavier than carbon fiber and lighter than steel.

Carbon Fiber

Carbon fiber is increasingly used for higher end bikes. The fibers are bound together with glue to create a ply which are put together to form a laminate, making it strong like plywood. Carbon fibre is very tough as well as lighter than aluminium and since light weight is often sought by cyclists it has become popular in recent years. All racing bikes are made from carbon fiber. Its disadvantage is that it is brittle and once broken cannot be repaired, unlike metal.

It depends which model you have and what riding style you practice. Please, email us your DRAG Bicycle model and give short description of your riding style. We will be pleased to recommend you compatible products for your needs.

Yes you can, but only if you make sure not to clamp or squeeze the frame tubing.

TE (Team edition) specifies the highest class bike equipment.

Pro is mid range.

Comp is basic, entry-level model.

Check our Product manual

Yes, you have to.

Expensive helmets are lighter and more comfortable because they have more ventilation but this does not necessarily mean they will perform better in a crash.

Bicycle helmets are not designed to last and should be replaced after several years or after a serious crash.